1. Refund Eligibility:

Defective Products: If you receive a defective product, you are eligible for a full refund or replacement.

Incorrect Orders: If you receive an incorrect product, you are eligible for a full refund or replacement.

Damaged Products: If the product arrives damaged due to shipping, you are eligible for a full refund or replacement.

2. Refund Process:

Contact Us: To initiate a refund, please contact our customer support within [Number] days of receiving the product.

Provide Details: Be prepared to provide your order number, proof of purchase, and a detailed description of the issue.

Return Instructions: We will provide you with return instructions, including shipping address and any required documentation.

Refund Processing: Once we receive the returned product and verify the issue, we will process your refund to the original payment method.

3. Return Shipping:

Return Costs: You are responsible for the return shipping costs unless the product is defective, incorrect, or damaged due to shipping.

Insurance: We recommend insuring the return shipment to protect against loss or damage.

4. Non-Refundable Items:

Custom Orders: Custom orders are generally non-refundable.

Used or Damaged Products: Products that have been used or damaged beyond the scope of the initial defect are not eligible for a refund.

5. Exceptions:

Sales: Items purchased during sales or promotions may have specific refund policies.

Limited Warranty: Products with limited warranties may have additional refund or replacement terms.

6. Contact Information:
For any refund inquiries, please contact our customer support at [email protected]